Loom Solar is one of India’s fastest-growing solar energy companies, focused on providing cutting-edge and reliable solar solutions for residential and commercial customers. With a robust distribution network, advanced manufacturing capabilities, and a customer-first approach, Loom Solar is driving India’s clean energy future.
We are looking for technically strong and customer-focused professionals who are passionate about renewable energy and problem-solving.
Job Summary
The TRC Executive will be responsible for handling technical complaints, troubleshooting, and customer support related to solar inverters, lithium batteries, lead-acid batteries, and solar installations. The candidate will coordinate with customers, dealers, technicians,
and internal teams to ensure quick issue resolution and high customer satisfaction.
This role is ideal for candidates with technical troubleshooting experience in the solar, electrical, inverter, or battery industry.
Key Responsibilities
Technical Support & Troubleshooting
Handle inbound and outbound customer calls regarding inverter and battery complaints
Diagnose technical issues through calls, WhatsApp, video support, and remote assistance
Guide customers and dealers with installation checks and basic troubleshooting
Support field technicians and service engineers in issue resolution
Resolve issues related to:
Solar inverters
Lithium batteries
Lead-acid batteries
Installation and connectivity
Product performance complaints
Complaint Management
Register and manage complaints in CRM/ERP systems
Ensure timely closure of service tickets as per TAT
Escalate unresolved issues to senior techn
📌 Bess Service Executive Faridabad
🏢 LOOM SOLAR
📍 Faridabad
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