Job Description:

Key Responsibilities

Application Monitoring & Performance Management
Lead continuous monitoring and advanced diagnostics of N4 TOS performance, integrations, logs, and system behaviour across Production, DR, Test, and Dev settings.
Identify application bottlenecks, configuration gaps, and operational risks before they impact terminal performance.
Perform periodical health checks, assessment and optimization N4 TOS software for better performance
Recommend and implement performance improvement actions.

Advanced Troubleshooting & Incident Management
Serve as the senior escalation point for complex N4 TOS application incidents.
Troubleshoot and resolve high-severity issues involving application configuration, jobs, transactions, workflows, and integrations.
Perform root cause analysis on critical issues and repeated incidents, implement controls to prevent them.
Participate in 24×7 standby rotation for P1s and major incident response.

Customer Consulting & Best-Practice Guidance




Provide expert consulting to customers regarding N4 TOS functionality, configuration, operational workflows, and integrations.
Conduct configuration reviews, SOP validation, operational health checks, and upgrade-readiness assessments.
Lead customer discussions, explain root causes, and drive alignment on corrective and preventive actions.
Monthly operational inputs to periodical service review connects with customer

Configuration Management & Operational Support
Review, validate, and optimize customer software setups to align with Kaleris standards.
Support controlled changes, deployments, extensions, and application parameter updates.
Collaborate with DB, Infra, EDI, and Support teams to resolve cross-functional issues.

Continuous Improvement & Knowledge Leadership
Document issue patterns, SOPs, troubleshooting guides, and best practices.
Mentor junior engineers and apprentices, enabling skill uplift across teams.
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📌 Senior Application Engineer Chennai
🏢 Kaleris
📍 Chennai