Job Description:

The Manager – Operation Excellence is a pivotal role focused on executing Business Head's strategic vision through robust coordination, structured follow-ups, and high-quality operational oversight. This role will act as a bridge between Leadership team and the vertical heads, ensuring alignment, timely execution, and governance of critical workstreams. The incumbent will also assist Business Head directly by providing decision-enabling inputs, strategic dashboards, and by driving the rhythm of business.

This position requires operational maturity, agility, and a deep commitment to confidentiality, precision, and results.

KEY RESPONSIBILITIES:
Strategic Operations & Coordination
 Act as the operational anchor for Business Head & leadership team’s directives across departments.
 Support Business Head in transforming strategic plans into actionable, measurable work streams for business excellence.
 Serve as the point-of-coordination between leadership and the vertical heads, ensuring seamless data and decision flow.




 Track execution of key priorities and ensure timely closures.
Performance Monitoring & Operational Excellence
 Ensure monthly MIS is received, analyzed, and synthesized into Review Dashboard periodically.
 Track, evaluate, and monitor performance across all business verticals — sales, operations, marketing, service, and support.
 Develop and manage Performance Dashboards and Business Review Trackers for analysis.
 Identify gaps and improvement prospects in business operations and recommend corrective actions.
 Drive a culture of performance accountability and continuous improvement across the organization.
 Design and maintain WIP (Work-in-Progress) tracker for leadership, especially the top 15 priorities.
Execution Excellence
 Structure leadership-level initiatives into milestones and drive accountability with functional leaders.
 Drive improvement projects and internal audits initiated by leadership team.
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📌 Manager Operations Excellence Sales Strategy, Mis And Dashboard Mumbai
🏢 Talent Leads Consultants
📍 Mumbai