Position Summary

The Guest Relations Executive is responsible for delivering personalized guest experiences through warm welcomes, proactive assistance, and prompt resolution of guest needs. The role acts as the hotel’s ambassador, ensuring high levels of guest satisfaction throughout the guest journey.

Key Responsibilities

Guest Engagement & Service Excellence
Welcome guests on arrival and assist with check-in, escorting, and room orientation.
Maintain a visible lobby presence and proactively assist guests.
Identify VIP, VVIP, and repeat guests and ensure personalized attention
Handle guest queries, requests, and complaints professionally

Check-in / Check-out Support
Coordinate with Front Desk for smooth arrivals and departures
Verify and action guest preferences, upgrades, early check-ins, and late check-outs.
Support speedy check-outs for VIP and special-service guests

Coordination & Communication
Liaise with Housekeeping, F&B;, Concierge, Engineering, and other departments




Update PMS notes with guest preferences and feedback
Follow up on guest issues until resolution

Guest Feedback & Lobby Management
Collect and document guest feedback and service recovery actions
Maintain lobby ambiance, cleanliness, and presentation standards
Assist with group arrivals, events, and delegations

Administration & Reporting
Prepare daily reports on VIP movements, complaints, and special requests
Coordinate guest amenities, welcome cards, and letters
Support training and grooming standards for lobby teams

Requirements
Requirements

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Qualifications & Experience
Diploma or Degree in Hotel Management or Hospitality
1–3 years of experience in Front Office or Guest Relations
Solid communication skills with excellent command of English
Familiarity with PMS systems such as Opera, IDS, or cloud-based platforms

📌 Guest Relations Executive Ramanagara
🏢 KAWEN MANPOWER
📍 Ramanagara