Service Operations

• Manage end-to-end service support for inverter and battery products.

• Ensure timely resolution of customer complaints and service tickets.

• Monitor turnaround time (TAT) for repairs, replacements, and installations.

• Maintain service quality standards across regions.

Team Management

• Lead and supervise service engineers, technicians, and support staff.

• Assign daily service schedules and monitor productivity.

• Conduct technical training for service teams and channel partners.

Technical Support

• Diagnose complex issues related to inverters, lithium batteries, and electrical systems.

• Coordinate with R&D; / production teams for recurring technical problems.

• Improve troubleshooting SOPs and service manuals.

Warranty & Spare Management

• Handle warranty claims and product replacement approvals.

• Ensure availability of spare parts and service inventory.

• Track defective returns and failure analysis.

Customer Satisfaction

• Maintain high customer satisfaction scores.

• Build robust relationships with distributors, dealers,



and EPC partners.• Escalate critical complaints with proper closure.

MIS & Reporting

• Prepare monthly service reports, complaint trends, failure analysis, and team

performance dashboards.

• Use CRM / ERP tools for ticket management and service records.

Requirements
• Solid knowledge of solar inverter systems, batteries, UPS, lithium battery packs.

• Understanding of electrical circuits and troubleshooting.

• Team leadership and field service management.

• Valuable communication and customer handling skills.

• Experience in CRM / ERP software.

• Data-driven approach to improve service efficiency.

Qualifications :

• B.Tech / Diploma in Electrical, Electronics, or related field.

• Additional certifications in power electronics preferred.

KPIs / Performance Metrics

• Complaint closure TAT

• Repeat complaint rate

• Warranty claim control

• Customer satisfaction score

• Service revenue from A

📌 Service Manager Faridabad (India)
🏢 LOOM SOLAR
📍 India