Job Description
Designation: NPC Senior Process Executive(SPE) / Process Specialist(SME)
Effective Job
Requisitions- Dispute
Operations / Fraud & Claims-Reg-E (No Provisional Credit)
Essential Qualifications: Graduate / Postgraduate
Location: Pune | 5 Days | WFO | US
Shift | 2 Way Cab Provided
Interview Mode: Online
Department: Operations – Banking &
Financial Services
Reports To: Process Lead / Team
Manager
Relevant Experience (In
Years):
· Graduate / Postgraduate with a minimum of 1.5+
years of experience(SPE) & with a minimum of 3+ years of experience in US
Banking Industry and valuable academic profile in Fraud and disputes claims
Job Summary:
We are looking for a
detail-oriented and analytical Dispute Analyst to handle debit card disputes
under Regulation E, where no provisional credit is issued during the
investigation period. The ideal candidate should have a solid understanding of
Reg-E compliance, excellent case investigation skills, and the ability to make
accurate decisions based on supporting documentation and transaction history.
Key Responsibilities:
· Investigate Reg-E
related consumer disputes with multiple transactions primarily debit card
transactions.
· Handle end-to-end
case management, including intake, research, and resolution of Reg-E claims
within regulatory timeframes.
· Review
transaction history, merchant data, and any supporting documentation to
determine liability.
· Ensure compliance
with Reg-E guidelines while managing cases where provisional credit is not
provided.
· Document findings
clearly and accurately in the case management system.
· Communicate with
internal departments and external parties (e.g., merchants, processors) for
further investigation when required.
· Identify patterns
of fraudulent activity and escalate suspicious cases for further review.
· Maintain high
standards for accuracy, compliance, and productivity.
Key Skills &
Competencies:
· Positive
understanding of US banking processes, espe
📌 Chargeback/dispute Sme/spe Pune (India)
🏢 2COMs
📍 India