Position Summary

The Enterprise Tech Administrator I – End User Support is responsible for delivering high‑quality technical assistance to employees across the organization. This role ensures smooth operation of end‑user systems, resolves technical incidents, installs and configures hardware/software, and supports enterprise platforms in accordance with IT policies and service-level standards. The individual will work closely with global IT teams to enhance user experience and maintain a secure, compliant, and productive technology workplace.

Key Responsibilities

End User Support
Provide Level 1 & Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot issues related to Windows OS, macOS (optional), productivity tools, VPN, network connectivity, and enterprise applications.
Respond to incidents and service requests via ITSM tools within defined SLAs.
Assist users with onboarding and offboarding processes, including system setup and access provisioning.

Hardware & Software Management
Install, configure,



and maintain end‑user devices (laptops, desktops, monitors, docking stations, etc.).
Manage software installations, upgrades, and license compliance.
Support imaging, deployment, and patching processes using enterprise tools (e.g., Intune, SCCM, Autopilot).

Enterprise Systems & Security
Assist with identity and access management using Azure AD/M365 tools.
Maintain endpoint security standards (antivirus, encryption, policy compliance).
Support enterprise collaboration tools (Microsoft 365, Teams, Outlook, SharePoint, OneDrive).

Network & VOIP Support
Provide basic troubleshooting for wired/wireless networks, VPN, and firewall access requests.
Support video conferencing systems, meeting room setups, and telephony/VoIP equipment.

Documentation & Process Compliance
Maintain accurate records of issues, inventory, and resolutions in ITSM tools.
Create and update knowledge base articles for users and

📌 Enterprise Tech Administrator I Hyderabad
🏢 GHX
📍 Hyderabad