Job Title – Engineer
Location – Bangalore, India
Full time/Part Time - Full Time

Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing current technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Description:
To monitor the quality of call/WO/Email services. To develop quality check templates, perform audits, oversee employee performance, provide feedback, and built IDP based on performance.

Responsibilities:
Quality Check
Monitor calls/Work Orders/E-mail etc. (Remote and live) and give constructive feedback to Engineer/ teams assigned.
Meet QA targets assigned on a consistent basis
Conduct and participate in monthly feedback sessions and ability to prepare the Individual development plan




Conduct and participate in standardization/correction within the process with the process owners and within the team
Support the Operations team to improve performance on Process knowledge, customer service, communication skills, team motivation, and teamwork

Team Co-ordination, Client Connect, and Reporting
Meeting with the stakeholders every month to discuss the performance of the teams and improvement prospects
Maintain and publish weekly/monthly reports on calls/Work orders /Emails etc. monitored, training, etc. in a timely manner.
Assessing relevant training needs for individual engineers.
Deliver inputs for training sessions on process knowledge skills on a recursive basis to the engineers on the floor.
Document training needs based on the feedback/QC findings and report them to the Command center academy within the TAT.
To facilitate induction batches for current employees.
Conduct Compliance, Communication, and Process Aware

📌 Engineer Bengaluru
🏢 Carrier
📍 Bengaluru