Role: Jr Engineer - Tech Support

Location: Bangalore North

Experience: 3 years

A Tech Support engineer is a resource with hands-on experience in IT Hardware. He shall leverage IT hardware knowledge and appropriate best practices to support customers and strive to be their trusted technical contact. This job also provides the prospect to travel, and work with other engineers on leading-edge designs & technology solutions.

Roles & Responsibilities:
Be 1st line of support for customer issues
Leverage knowledge of IT hardware and technology products to diagnose, identify and fix the root cause
Create incident and problem reports post-resolution
Follow internal and vendor escalation matrix to be in line with resolution TATs
Update progress and resolution information on the ticketing system with 100% compliance
Work with vendors to process RMA requests for hardware replacements
Prepare and maintain documentation pertaining to spares and RMAs
For current orders from customers,



perform a thorough check on IT Hardware and maintain necessary documentation records while receiving and dispatching the orders
Maintain the Lab infrastructure and facilitate the testing for vendors and customers
Support internal IT systems and users in case of any issues reported
Follow the training schedules from OEMs and be up to date with IT hardware trends
Extend support to the sales team in building Bill of Materials and handle technical sign-offs on Bill of materials
Handle onsite implementation for IT Hardware and allied solution
Provides day-to-day guidance and mentoring to the current and existing teams on Products, Services & Solutions
Participates in project-specific technical team activities for fulfilling customer projects/implementations

Requirements

General:
3+ years in the above-mentioned capacity
Experience in hands-on delivery of IT Hardware platforms and Solutions
Effective verbal, written communication skills,
Self-starter as well as a Team

📌 Jr Engineer Bengaluru
🏢 Boston IT Solutions India
📍 Bengaluru