The Manager – Student Operations & Student Success is a senior leadership role responsible for owning a portfolio of designated partner colleges, driving performance excellence across academic outcomes, student success, and college partnerships. The Manager leads and develops a team, holding each accountable for results while acting as the strategic bridge between ground-level execution and institutional growth.

Key Responsibilities
Portfolio Performance & Outcome Accountability
Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and student operations.
Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction
Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams
Ensure consistency in program standards, student experience, and brand representation across colleges
Report portfolio health to senior leadership with structured insights, accuracy, and explicit recommendations.




Leadership, Talent Strategy & Accountability
Lead, coach, and develop on-ground college teams with explicit accountability for outcomes.
Define performance expectations, role ownership, and growth pathways
Conduct regular performance reviews, feedback conversations, and capability-building discussions
Identify skill gaps and drive targeted training, coaching, or role realignment
Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations
Institutional Partnerships & Portfolio Growth
Own senior-level relationships with Principals, HODs, Deans, and administrative leadership
Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
Represent IID

📌 Program Manager Mumbai
🏢 iide
📍 Mumbai