JOB OVERVIEW: -
Responsible for receiving &
processing reservations through Phone Calls, E-mails
& Website.
Ensure Accurate Booking
Information.
Actively Up-sell & Cross sell
the products & Services.
Effective communication with the
clients.
Regular &
consistent communication with the Operation team.
Responsible for reservation
enquiries pertaining to M&G; & Lounge services.
Effectively use available
reservation system to capture all the required
information.
Requirements
QUALIFIED
QUALIFICATION: -
Diploma or BSc/BHM in Hotel or
Hospitality Management/Aviation, Travel &
Tourism/Graduate/Master’s in any discipline.
REQUIRED
SKILLSETS: -
Excellent Communication Skills
Basic Understanding of
Reservations Process
Understanding of Hospitality
Industry
Customer Oriented
Positive Attitude
Familiarity with Hospitality
Industry Standards
Eager to learn.
Personal grooming and etiquette
Note: Job
responsibilities are subject to change by the employer as the
company needs and requirements of the job change.