Key Result Areas
Supporting Actions
4) Key Result Areas:
Achieve Revenue Targets
Generate Revenue for EDME & achieve assigned OD targets by Maintaining penetration, recent channel acquisition, increasing Average Ticket Size and renewal retention targets
Call periodic meetings with the dealerships (Dealer Principle/ Insurance/sales/workshop Teams) and insurers for critical issue resolution, engagement and review.
Circulate and initiate dialogues around dealer performance MIS to all the dealers and sales heads for tracking regions of growth/ de-growth and partners’ profitability.
Dealership Relationship Management
Maintain effective & value adding relationships with all stakeholders.
Create win-win situations for all business stakeholders.
Ensure timely MISP fees disbursement to dealer partners.
Periodically Visit dealership sites, workshops and maintain formal as well as informal network with them.
Resolve dealer queries, B2B partner queries and escalate issues to the Regional Head / Program Manager B2B, as & when required.
Coordinate & maintain relations with the insurers to ensure smooth and hassle free claim settlements.
Take feedback from the dealerships / B2B partners on the services of EDME and that of the insurance companies to ensure end customer satisfaction and consistent improvement in the services offered by EDME.
Training
Impart trainings on Basics of Insurance, motor insurance & regulatory guidelines to dealer sales & workshops executives.
Training on EDME customized products and their advantages to customers/dealers.
Resolve all product & service related queries and escalate issues as & when required.
Branding & Visibility
Maintain & Track penetration of the EDME products.
Ensure that EDME service levels are maintained.
solicit dealers / PARTNERs for selling insurance policies through only EDME
Tie up with dealers for promotion of EDME products during renewal camps organized by PARTNERs