Roles
and Responsibilities:
Manage a robust portfolio of
our Enterprise Customer Base and provide strategic guidance to help them
achieve their business objectives.
Work collaboratively with
cross-functional teams, including sales, marketing, product, and
engineering to deliver solutions that meet our customer's needs
Identify opportunities for
upselling and cross-selling to existing customers across C-suite level
Develop and execute account
plans that align with the client's objectives
Conduct regular business
reviews with clients to track progress against objectives and ensure their
ongoing satisfaction
Contract Negotiation & deal
closing to maximize profits
Develop trusted advisor
relationships with key accounts, customer stakeholders and executive
sponsors
Clearly communicate the
progress of monthly/quarterly initiatives to internal and external
stakeholders
Develop new business with
existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account
metrics (e.g. quarterly sales results and annual forecasts.
Assist with challenging client
requests or issue escalations as needed
Requirements
Skills
Required:
Master's Degree from a reputed
institute with solid experience of 8+ years in Enterprise Account
Management
Proven work experience as an
Enterprise Account Manager, Customer Success Manager, Sales Account
Manager or relevant role
Proven track record of managing
client relationships and delivering exceptional service
Demonstrable ability to
communicate, present and influence key stakeholders at all levels of an
organization, including executive and C-level.
Experience with SaaS or
enterprises based products would be outstanding
Proven ability to juggle
multiple account management projects at a time, while maintaining sharp
attention to detail
Solid experience with CRM
software and MS Office (particularly MS Excel)
Excellent listening,
negotiation and presentation abilities
Robust communi