Job Summary

We are looking for a detail-oriented and customer-focused Reservation Support Executive to manage booking-related queries, assist travelers and hotel partners, and ensure smooth reservation operations. The role requires excellent communication skills, problem-solving ability, and the capability to coordinate between customers, hotels, and internal teams to deliver a seamless booking experience.

Key Responsibilities

Reservation Management
Handle customer and hotel partner queries related to reservations, modifications, cancellations, refunds, and booking confirmations.
Assist travelers with booking-related issues through email, chat, phone, and other communication channels.
Verify booking details, room availability, rates, policies, and special requests.
Coordinate with hotels for reservation updates, availability confirmation, and service-related concerns.
Ensure accurate processing of booking changes and amendments.

Customer & Partner Support
Provide timely and skilled support to travelers and hotel partners.




Resolve customer complaints and ensure a high level of customer satisfaction.
Communicate with hotels regarding guest requirements, payment issues, and reservation discrepancies.
Escalate critical cases to the concerned teams for quick resolution.

Operations & Coordination
Monitor booking status and ensure smooth completion of reservations.
Maintain accurate records of customer interactions and resolutions.
Follow standard operating procedures (SOPs) for reservation handling.
Work closely with sales, operations, finance, and technology teams to resolve issues.

Quality & Process Improvement
Identify recurring booking issues and suggest improvements.
Maintain service quality standards and achieve assigned support targets.
Ensure compliance with company policies and customer service guidelines.

Requirements
Required Skills & Qualifications
Bachelor’s degree in any discipline preferred.
Experience in hote

📌 Reservation Support Executive Veerapur
🏢 MyTravaly Worldwide Travel Technology
📍 Veerapur