Required Experience

Overall Experience:

â Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).

Domain Experience:

â Minimum 18 months experience in at least one of the following areas:

â Software testing

â Bugs triaging

â Audits/quality checks

â Subject matter expert

â Technical issue resolution

Management Exposure:

â Basic experience (e.g., mentoring, leading small projects) in process or team management.

Technical Proficiency

Ticketing Tools (JIRA):

â Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing straightforward workflows).

Data Tools:

â Basic knowledge of SQL and sound experience with JQL.

â Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP.

â Proficient working knowledge of MS Office or Google suite.

RCA & Analysis:

â Proficient in data analysis techniques.

â Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.).





â Sound knowledge of Operational metrics like shrinkage and utilization.
Core Responsibilities & Deliverables

â The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.

â Be able to achieve high program health by taking charge of the responsibilities end to end real time.

â Work allocation.

â Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization).

â Ensure process adherence.

â Identify process gaps & improvements.

â Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.

â Can manage multiple responsibilities along with Core duties.

â Manage stakeholder relationships with program leads or immediate product/engineering partners as required.

â Quality audits (regularly).
General Skills & Aptitude

â High attention to detail.

📌 5 Co Hyderabad
🏢 Indium
📍 Hyderabad