Purpose of the job
To lead and
manage quality lab activities i.e. raw material testing, finished product
testing & current product evaluations and testing for Agarbatti, Sambrani and Matches.
To
perform process and system audits across vendor factories to ensure
manufacturing SOP is being followed and improve the quality KPIs through root
cause analysis, CAPA implementation & training and developments.

Key Accountabilities:
Manage quality
lab activities with all raw materials, finished goods and recent products testing
and reporting the results
Manage timely calibration
of all instruments/equipment’s in lab and maintain records
Timely testing
& reporting of raw material/finished goods results to stakeholders
Perform root cause analysis with appropriate
tools such as fishbone diagram,
histogram, pareto chart etc. to identify root cause for the problems identified
in raw materials/finished goods during testing and process audits
Perform process




& system audits across vendor factories to ensure factory follows ITC SOP
Report process
and system audit score & observations to respective vendors and close
follow-up and review of CAPA submitted by vendors for NCs observed in audit
Daily review and
monitoring of key quality KPIs reported by factories such as, FG DPM, Incoming
raw material test results etc. and timely escalation to the management in case desired
Keep
a close communication with production team for daily updates on raw
materials/finished goods results

Requirements
Diploma Graduate in Mechanical, Mechatronics or Chemical domain
Quality management or Quality related certifications,
preferred
Problem solving methods
Knowledge of 5S, 7 QC tools, Process improvement
or other statistical methods
Communication
& Presentation skills

📌 Regional Quality Tirupattur
🏢 ITC
📍 Tirupattur