Job Description: Customer Support Executive

Position: Customer Support Executive

Organization: Srisattva Group

CTC: ₹25,000 – ₹30,000 per month

Location: Nungambakkam, Chennai

Experience: 4–5 years

Employment Type: Full-Time

About the Organization:

Srisattva Group is a skilled services and consulting organization providing solutions in Accounting & Compliance, ERP/CRM Implementation, Business Process Automation, and Staffing Support. The group partners with startups, SMEs, and enterprise clients to deliver structured, scalable, and value-driven business solutions.

Role Overview:

The Customer Support Executive will oversee ERP-driven operational processes, ensuring efficiency, accuracy, and compliance. The role involves leading ERP-related activities, supporting system improvements, and coordinating with internal teams to streamline business operations.

Key Responsibilities:
Oversee and manage day-to-day operations using ERP systems
Ensure accurate data entry, validation, and system updates
Supervise invoicing, billing,



and basic accounting processes through ERP
Coordinate with cross-functional teams for workflow execution and issue resolution
Support ERP implementation, customization, and continuous improvement initiatives
Generate and analyze reports to track operational performance
Ensure adherence to organizational processes and compliance standards
Maintain ERP documentation, records, and best practices
Provide guidance and support to junior team members/users

Required Skills & Competencies:
4–5 years of experience in ERP operations/support roles
Hands-on experience with Zoho applications (Books, CRM, Inventory) and Tally (Tally Prime/ERP)
Strong analytical and data management skills
Positive leadership, communication, and coordination abilities
Problem-solving mindset with solid attention to detail
Proficiency in MS Office, especially Excel.

Qualifications:
Graduation (B.Sc / BCA / Any Degree or equivalent)
ERP o

📌 Customer Support Executive Chennai
🏢 Srisattva
📍 Chennai