Key Responsibilities:
Greet and welcome patients and visitors as soon as they arrive at the clinic.
Direct patients to the appropriate person and office.
Answer, screen, and forward incoming phone calls.
Provide basic and accurate information in-person and via phone/email.
Schedule patient appointments and follow-ups.
Confirm upcoming appointments and manage cancellations or rescheduling.
Maintain an organized appointment calendar.
Register current patients and update existing patient records.
Manage patient check-in and check-out processes.
Collect and process patient payments and issue receipts.
Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
Coordinate with other clinic staff to ensure timely and effective patient care.