Job Description:

About the Role

We are launching a premium long-term mentoring program starting from Grade 8, focused on profile building, academic planning, and holistic student development. We’re looking for someone to own service delivery and lead a team of consultants.

The charter for this role will include:
Own end-to-end service delivery for premium mentoring students from Grade 8 to Grade 12
Design and manage personalised mentoring journeys covering academics, extracurriculars, competitions, leadership, and long-term profile building
Act as the primary escalation point for parents; manage expectations and ensure a premium experience
Lead, coach, and manage a team of mentoring consultants (allocation of students, performance tracking, regular reviews)
Build and implement SOPs, playbooks, and quality benchmarks for consistent service delivery
Conduct case reviews to ensure student progress aligns with long-term goals
Work closely with Sales and Admissions teams to ensure smooth handover and expectation setting




Collaborate with Product and Leadership teams to refine program structure, timelines, and offerings
Track key delivery metrics such as student progress, retention, satisfaction (NPS), and consultant productivity
Identify gaps in delivery and drive continuous improvement in mentoring quality and processes

Ideal Persona:
5–10 years of experience in education, mentoring, counseling, or premium services
Prior experience managing service delivery teams (not just individual contributors)
Solid understanding of IIndian education system (Grades 8–12), Competitive exams / holistic profile build

About Us

Our organization was established in 2015 with a mission to connect people to the world's best learning prospects. We are the largest and most active online platform for international education. Today, our company is the largest community-driven online platform for international education.

We specialize in premium counselling se

📌 Under Graduate Lead Bengaluru
🏢 RECEX
📍 Bengaluru