Description
The Company : World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets.

The Team:

The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA’s for the service.

The Impact:The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.

Basic Qualifications:



Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution
Major incident management experience (Crisis and P1 management)
Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews.
Solid knowledge of ITIL processes.
Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge
Able to operate under pressure and in time sensitive support environments.

Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation.
Valuable Leadership skills capable of leading a team.
Positive communication skills and a sense of ownership and drive.
Have a process oriented mind-set and capable of understanding the various technologies
Embrace au

📌 Team Supervisor It Apps Rtbsupport Services Mumbai
🏢 Kotak Mahindra Bank
📍 Mumbai