Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role
Presidio is seeking a Sr. Contact Center Engineer to join our Contact Center team. In this role you will have responsibility for the Design, Implement and Support advanced contact center solutions across multiple vendors.

Responsibilities
Lead end-to-end delivery of advanced Amazon Connect engagements — architecture, design, implementation, and migration across complex, multi-site, multi-vendor contact center settings.
Architect and deploy AI-driven contact center solutions leveraging Amazon Bedrock AgentCore (Runtime, Gateway, Memory, Identity, Code Interpreter, Observability) to build production-grade agentic experiences integrated directly with Amazon Connect flows.




Design and implement conversational AI using Amazon Lex V2 streaming bots (and Amazon Nova foundation models — including Nova Sonic for low-latency speech-to-speech self-service and Nova Pro/Lite for multi-turn reasoning, intent understanding, and real-time agent assist.
Build MCP-compatible tool integrations through AgentCore Gateway to expose enterprise APIs, Lambda functions, and CRM/WFM systems as agent-ready tools with OAuth/IAM-scoped security.
Mentor engineers, establish reusable patterns and reference architectures, and set internal standards for AI-driven CCaaS delivery across the practice.
Serve as a trusted advisor and technical escalation point for enterprise customers, translating business outcomes into defensible technical designs.
Collaborate with Presidio's National Contact Center team and partner vendors to deliver cohesive, multi-platform solutions.

Education
Bachelor's degree in Computer Science, Engineering, or a

📌 Senior Engineer Aws Connect Chennai
🏢 Chennai, INDIA
📍 Chennai