Job Summary

Are you passionate about service excellence? Would you love to work for a global organization that is doing more positive for people and planet?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.

The role is based in Sri city , India. Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration

Where You'll Make a Difference
Manage end-to-end Order to Cash (OTC) operations, ensuring seamless order processing and customer satisfaction.
Act as a key liaison between customers, sales teams, and internal stakeholders to deliver exceptional service.
Drive operational excellence by ensuring timely order fulfillment, invoicing, dispatch coordination, and issue resolution.




Support business growth through effective customer relationship management and proactive problem-solving.
Contribute to continuous process improvement while maintaining SLA adherence and process compliance.
What Makes You the Right Fit
Bachelor's degree in Business, Commerce, Supply Chain, or a related field.
Proven experience in Order Management, Customer Service, OTC, or Supply Chain operations.
Solid understanding of the complete OTC cycle, including:
Order Processing
Invoicing & Billing
Dispatch Coordination
Customer Query Resolution
Returns & Claims Management
Hands-on experience working with SAP (SD/MM modules preferred).
Advanced Excel skills with expertise in:
VLOOKUP/XLOOKUP
HLOOKUP
INDEX-MATCH
Pivot Tables
MIS Reporting
Data Reconciliation & Analysis
Solid communication, stakeholder management, and customer handling skills.
Ability to work in a fast-paced environment while meeting SLA commitments.

How Would

📌 Executive Customer Service Representative Sri City
🏢 IFF
📍 Sri City