At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and the role
For the role of Receivable Specialist, it is significant to have a positive insight in your customers portfolio and payment behaviors. It is critical to build up a valuable connection with your customers as well as your internal stakeholders in Invoice to Cash, Customer Service and our Commercial and Finance team, to be able to tackle any incoming issue or query in a timely, constructive, and effective manner.
You show yourself to be proactive to ensure the best customer experience.
Your responsibilities include, but are certainly not limited to:
Responsible for being customer A/R main point of contact.
Leads near due and past due collection activities.
Influences customer payment behaviours.
In depth customer account knowledge.
Active member of account teams.
Leads A/R improvement projects specific to customer account activities.
Focal points for ECC product testing.
Manages account reconciliation including but not limited to offsets, and sales adjustments.
Investigates and resolving discrepancies.
Resolves credit blocks.
Collaborates with Credit, business partners and other l2C teams including escalation.
Utilizes payment receipt and handling work processes.
Adheres to compliance requirements for SOX and legal
Additional activities, including but not limited to tax certi