Head of Customer Operations | Healthcare Startup | Delhi

Delhi | Team: 50 (Sales + Service)

The TL;DR

We're a healthcare startup looking for someone to lead our 50-member customer operations team. You'll own sales + service, drive performance, and report directly to the Founder. If you've spent years in BPOs waiting for leadership to make a decision, this is the opposite of that.

What You'll Do
Own end-to-end performance for a 50-person sales + service team
Define and track KPIs that actually matter (conversions, CSAT, FCR, targets)
Build QA frameworks
Manage CRM, telephony, and reporting systems
Handle workforce planning, scheduling, and daily ops
Hire, train, and retain high-performers




Report directly to the Founder on performance and growth

Requirements
What We're Looking For
5+ years in call centre / BPO ops
Led teams of 20+ (sales and service, not just one)
Healthcare / pharma / diagnostics background is a plus
Hands-on with CRM and call centre software
Fluent in Hindi + English
Graduation (any stream)

Perks
Why This Role?
Founder access, decisions happen in hours, not quarters
Real ownership, your KPIs, your team, your call
Growth potential as we scale
Competitive pay + performance upside

📌 Head Of Customer Operations New Delhi (India)
🏢 Raaz MD
📍 India