Job Summary:

We are looking for a dynamic and experienced Process Trainer
to support our Insurance Sales process within a BPO setting. The candidate
will be responsible for designing, delivering, and evaluating training programs
to enhance sales performance, product knowledge, and customer interaction
skills.

Key Responsibilities:
Conduct
current hire training (NHT) for insurance sales processes
Deliver
refresher training sessions based on performance gaps
Train
agents on product knowledge, sales techniques, and compliance requirements
Monitor
and evaluate trainee performance through assessments, mock calls, and role
plays
Collaborate
with Quality and Operations teams to identify training needs
Develop




training materials, SOPs, and process documentation
Track
and report training effectiveness using KPIs (conversion rate, AHT, etc.)
Ensure
adherence to regulatory and compliance standards in insurance sales
Stay
updated with process changes and industry trends

Requirements
Required Skills & Competencies:
Robust
understanding of insurance products.
Proven
experience in sales training within a BPO or contact center
Excellent
communication and presentation skill

📌 Process Trainer Malad West
🏢 KV OneSourceHR
📍 Malad West