Blue Yonder Title:
Support Engineer II

Other Comparable Titles:
Product Specialist, Techno-Functional Architect

Overview:
Join our leading AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of the “Best Places to Work”. We are seeking a skilled Senior Support Engineer to enhance customer experience and provide robust solution support to Blue Yonder customers. The role demands an creative, proactive approach to customer value creation and involves resolving complex technical issues with high expertise.

Scope:
Customer Solution Ownership: Achieve high customer satisfaction and positively impact NPS scores through end-to-end ownership, engagement, and proactive support.
Global Team: Collaborate with 120+ global associates across the US, Mexico, India, Australia, and the UK, with rapid growth expected.

Our Current Technical Setting:
Software: Blue Yonder Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL, Java, GIT, Rest API, OAuth
Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub,



Azure AD)
Application Architecture: Scalable, resilient, event-driven, secure multi-tenant microservices architecture
Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Springboot, Gradle GIT, Ignite

What You’ll Do:
Support Engagements: Work with global technical and functional teams to support various customer engagements.
Customer Interaction: Understand customer requests, support designed products/solutions to meet business requirements, and ensure high customer satisfaction.
Issue Resolution: Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles.
Workplace Management: Replicate and maintain customer environments and knowledge of customer solution architecture and integration points.
Customer Satisfaction: Provide quality and timely solutions to improve customer satisfaction and follow-up until closure.
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📌 Support Engineer 2 Coimbatore (India)
🏢 Blue Yonder
📍 India