Grade Level (for internal use):
13
About the Role:
The Change Management Director will define, drive, and deliver the change management portfolio for Enterprise Technology Strategy workstreams. That includes overseeing the change management success for several large, complex transformational projects, many smaller projects, and business as usual change as required. You will collaborate closely with senior executives, cross-divisional technology leads, PMO leads, and stakeholders across functions to ensure alignment with organizational goals and objectives.
Responsibilities and Impact:
Understand the vision and goals of the enterprise, technology strategy, and other Corporate functions, and design and align the organizational change management program accordingly, with special focus on sustainable people change.
Provide vision and roadmap for change portfolio
Apply a structured organizational change management methodology to achieve successful organizational change management, including for transformational programs and business-as-usual activities.
Support the design, development, delivery, and management of contemporary and effective communications and training using a range of channels and leveraging existing teams and tools where possible
Partner w/ Corporate Communications and DTS Engagement on communication strategies
Engage all relevant governance and user stakeholder groups for change, including interaction with senior management, advisory groups, working groups, champions, super users, and end users
Provide guidance to technology leaders to upskill change maturity and effective sponsorship competency
Ensure standardization of change management process and outputs across the organization
Ensure successful business user acceptance testing programs and feedback collection in collaboration with project teams
Define and manage success metrics and KPIs for change and adoption
For larger projects, deliver a change management progr