Regional Operations Manager – Multi-Unit Retail & Services Operations

Hyderabad (Pan-India Travel) · Ode by Ridhira (Ridhira Group)

About Ode by Ridhira
Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like high-performance retail businesses: tight unit economics, solid SOPs, and a relentless focus on guest experience.

Role Overview
A hands-on, field-intensive leadership role owning day-to-day operations, P&L;, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but not required.

Key Responsibilities
Own complete P&L; for assigned outlets — revenue, cost control, [EBITDA]margin,
Drive revenue via membership/subscription sales, renewals, upsell,



cross-sell and footfall-to-conversion
Improve core retail metrics — staff productivity, utilisation/occupancy, retention,
Enforce SOPs, service protocols, hygiene, guest safety, quality benchmarks
Track NPS and mystery audits; own the guest experience
Recruit, train, mentor and manage floor + front-office teams; control attrition
Run operations across formats — airport, hotel, mall, high-street
Manage inventory, retail products, procurement, shrinkage
Ensure statutory, lease, Shops & Establishments, GST and operational compliance
Support current-outlet launches, pre-opening, fit-outs, ramp-up

Preferred Candidate Profile
9–15 years in multi-unit / cluster / area operations in any professionally-run consumer-services or retail format
Backgrounds welcome: *salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch op

📌 Regional Operations Manager Telangana
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Telangana