Job DescriptionSkillset: SAP Service Delivery Manager
NExperience: 15 - 25 Years
NJob Location: Bangalore
NJob Description:
NRole Summary
nSAP SDM responsible for end‐to‐end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.
NKey Skills & Competencies
NFunctional & Technical
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Solid SAP expertise (S/4HANA / ECC) N
Understanding of: N
SAP modules (SD/MM/FICO/PP etc.) N
SAP integrations (PI/PO, APIs, BTP) N
Knowledge of AMS and support models N

nService Management
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ITIL processes (Incident, Problem, Change, Release) N




SLA/KPI governance and reporting N
Experience in ServiceNow or similar tools N

nLeadership & Soft Skills
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Stakeholder management & CXO engagement N
Solid communication & presentation skills N
Decision-making and problem solving N
Team leadership across global delivery models N

nExperience & Qualification
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15 - 25 years overall experience N
Minimum 5+ years in SAPSDM / Delivery Manager role N
Proven experience in: N
SAP AMS & project delivery N
Multi-client / multi-geography engagements N
Preferred: N
PMP / ITIL Certification N
SAP certificationsn

NRegards,
nBala

📌 Sap Service Delivery Manager Bengaluru
🏢 Career Soft Solutions
📍 Bengaluru