Job DescriptionJob Role
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Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support N
Working closely with L1level support team and development team to identify and troubleshoot reported issues N
Analyze and debug issuethat has been reported by customer. N
Identification and escalation of issues to appropriate team for urgent attention. N
Responsible for database support, troubleshooting the problems by writing SQL queries, deploy recent patches on UAT and production server at IIS server N
Ensure customers remainsatisfied with the product by educating them about functional capabilities and possible upgrades. N
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. N
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. N
Escalate unresolved queries to respective departments for accurate redressal. N

📌 Sr Technical Associate Ahmedabad
🏢 Spectra Technovision India
📍 Ahmedabad