Responsibilities:
About the role
The Key Account Director owns our most strategic manufacturing accounts, a small portfolio of high-value clients where the relationship operates at Transformation Head and CXO level. This is a deep relationship and growth role: working inside the client's transformation agenda, embedding across their manufacturing footprint, and expanding revenue through new use cases, plants, and divisions.
What you will own
Own a portfolio of 3–5 assigned strategic accounts, P&L; accountability for retention and growth within each
Build and maintain C-suite and Transformation Head relationships, be the person clients call for strategic questions
Design account growth plans: new plants, divisions, and use cases;
lead quarterly executive business reviews
Work cross-functionally with Product, Customer Success, and Migration to ensure delivery matches commitment
Identify risks early — churn signals, competitor activity and manage them proactively
Persona
Profile snapshot
Qualification: B.Tech preferred;
MBA in Sales &
Marketing an advantage
Experience:



Minimum 10 years in enterprise SaaS;
at
least 5 in strategic account management
Track record: Proven USD 10M+ SaaS revenue in
manufacturing vertical;
manufacturing exposure is
non-negotiable at this level
Relationships: Demonstrated ability to engage and
influence at CXO and Transformation Head level
What valuable looks like
Strategic depth: Thinks in multi-year account plans, not
quarterly targets
Executive presence: Comfortable in a boardroom;

credible with aCIO, COO, or CFO
Commercial acumen: Finds the expansion prospect
in every client conversation
Reliability: Does what they say — clients trust them
more than their own vendors
Key metrics
ARR expansion within portfolio (recent plants, divisions, use cases)
Renewal rate and executive relationship score across portfolio
KPIs / Success Metrics
Revenue growth from key accounts
Account retention rate
Pipeline coverage (e.G

📌 Key Account Director Industrial Area
🏢 A factory automation company (Funded Startup)
📍 Industrial Area