Key Responsibilities – SSO ( Student Support Officer )
Make 100–150 outbound and inbound calls daily to prospective students.
Conduct consistent and effective follow-ups with leads to maximize conversions and student engagement.
Generate student walk-ins and schedule counselling appointments.
Provide accurate information on universities, colleges, courses, scholarships, and overseas study destinations.
Promote university programs and communicate their key advantages to prospective students.
Stay updated on overseas education trends, admission requirements, visa regulations, and institutional policies.
Coordinate with Destination Counsellors for student profiling, counselling handover, and further application processing.
Maintain accurate and up-to-date records of leads, follow-ups, call logs, and student interactions in the CRM.




Ensure timely responses to student inquiries and provide appropriate guidance throughout the counselling journey.
Actively participate in lead generation, prospecting, and student engagement initiatives.
Convert prospective leads into qualified counselling prospects and admissions.
Perform regular CRM updates, ensuring all student data, lead statuses, follow-up activities, and remarks are accurately maintained.
(SSOs) during onboarding.
Adhere to the organization's calling process, follow-up timelines, and quality standards.
Achieve assigned monthly targets and Key Performance Indicators (KPIs).
Support the organization in achieving admission and enrolment goals through effective communication, coordination, and follow-up.

📌 International Bpo Executive Hyderabad
🏢 Career Bridge Consultants Private
📍 Hyderabad