Employment Type: Full time
Job ResponsibilitiesContact customers through phone calls and field visits for pending loan/EMI payments.
Follow up with customers and ensure timely payment collection.
Maintain regular communication with customers regarding overdue amounts.
Explain payment options and resolve basic customer queries.
Achieve daily, weekly, and monthly recovery targets.
Maintain accurate records of customer interactions and payments.
Coordinate with the internal team regarding difficult or overdue cases.
Follow company policies and applicable recovery guidelines.
Required SkillsGood communication and convincing skills.
Basic knowledge of loan/EMI recovery processes.
Ability to handle customers professionally.
Target-oriented and self-motivated.
Valuable negotiation and follow-up skills.
Basic knowledge of MS Office/Excel is an advantage.
Field recovery candidates should be comfortable with local travel.
QualificationMinimum 12th Pass; Graduate preferred.
Freshers can also apply if they have positive communication and convincing skills.
Key Performance Indicators (KPIs)Monthly recovery achievement.
Collection efficiency.
Number of successful customer follow-ups.
Timely reporting and documentation.
Customer handling and compliance.