Telecaller

Qualifications: High school diploma or equivalent (additional qualifications in business, supply chain management, or a related field may be preferred).
Vendor Outreach: Initiate outbound calls to vendors, introducing the e-commerce platform and establishing or maintaining relationships.
Order Confirmation: Communicate with vendors to confirm orders, ensuring accurate product details, quantities, and delivery timelines.
Issue Resolution: Address and resolve any issues related to orders, payments, or product discrepancies by liaising between vendors and internal teams.
Feedback Collection: Gather feedback from vendors regarding their experiences with the e-commerce platform, identifying areas for improvement.
Contractual Agreements: Communicate and ensure vendors adhere to contractual agreements, including pricing, terms, and conditions.
Inventory Management: Coordinate with vendors to manage and update inventory information, ensuring product availability and accuracy on the platform.
Recent Vendor Onboarding: Assist in the onboarding process for current vendors, providing necessary information and documentation requirements.
Payment Follow-Up: Follow up on payment-related issues, ensuring timely and accurate processing of vendor payments.




Performance Tracking: Monitor vendor performance metrics, identifying trends and areas for improvement, and providing feedback to vendors.
Market Intelligence: Gather information on industry trends, competitor activities, and market conditions to provide insights for vendor management strategy.

Requirements:
Communication Skills: Excellent verbal communication skills, with the ability to convey information clearly and professionally.
Relationship Building: Solid interpersonal skills to build and maintain positive relationships with vendors.
Problem-Solving: Ability to identify and solve problems efficiently, especially in the context of order discrepancies or vendor-related issues.
Detail-Oriented: Attention to detail is crucial, particularly when confirming orders, managing inventory, and reviewing contractual agreements.
Negotiation Skills: Basic negotiation skills to ensure mutually beneficial terms with vendors.
Time Management: Efficiently manage time to handle multiple vendor interactions and tasks simultaneously.
Tech-Savvy: Comfortable using e-commerce platforms, CRM systems, and other tools relevant to vendor management.

📌 Telecalling Executive Bengaluru (India)
🏢 Hival IT Solutions Private
📍 India