Job DescriptionJob Title: Balance Collection Executive
NLocation: Hyderabad
NWork Mode: Work From Office
NWorking Days: 6 days a week
NOverview: We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires robust communication, consistent follow-ups, and coordination with internal teams to drive collections efficiently.
NKey Responsibilities:
N
Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments.
N
Ensure timely collection of outstanding balances as per defined payment schedules.
N
Clearly explain paymentplans, due dates, and payment processes to learners.
N
Address and resolve basic queries related to payments, invoices, and dues.
N
Maintain accurate records of follow-ups and updates in CRM/internal systems.
N
Coordinate with Finance,
Admissions, and Operations teams for payment tracking and issue resolution
N
Escalate long-pending or critical cases as per the defined escalation matrix.
NRequired Skills:
N
Solid communication skills in English, Telugu and basic Hindi.
N
Valuable negotiation and follow-up abilities.
N
Basic knowledge of MS Excel and CRM tools.
N
Ability to manage multiple learner accounts simultaneously.
N
Strong problem-solving and learner-handling skills.
NEligibility Criteria:
N
Graduate in any discipline.
N
0–3 years of experiencein collections, customer support, or operations.
N
Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage