About the RoleWe are looking for agile to join our Tele-Collections team. The role involves interacting with customers regarding overdue payments, understanding their concerns, obtaining payment commitments, and maintaining accurate records.
Key ResponsibilitiesContact customers regarding overdue or pre-due payments through calls.
Inform customers about their outstanding dues and payment status.
Obtain Promise-to-Pay (PTP) commitments from customers.
Understand customer concerns and reasons for payment defaults.
Handle customer queries related to products/services.
Update customer information and call details in the CRM.
Follow prescribed call quality, compliance, and process guidelines.
Achieve assigned collection and productivity targets.
Maintain consistent performance and efficiency.
Work effectively as part of the collections team.