Job DescriptionRegional Operations Manager – Multi-Unit Retail & Services Operations
NHyderabad (Pan-India Travel) · Ode by Ridhira (Ridhira Group)
NAbout Ode by Ridhira
nOde is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like high-performance retail businesses: tight unit economics, robust SOPs, and a relentless focus on guest experience.
NRole Overview
nA hands-on, field-intensive leadership role owning day-to-day operations, P&L;, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but not required.
NKey Responsibilities
n- Own complete P&L; for assigned outlets — revenue, cost control, [EBITDA]margin,
N- Drive revenue via membership/subscription sales, renewals, upsell,



cross-sell and footfall-to-conversion
N- Improve core retail metrics — staff productivity, utilisation/occupancy, retention,
N- Enforce SOPs, service protocols, hygiene, guest safety, quality benchmarks
N- Track NPS and mystery audits;
own the guest experience
N- Recruit, train, mentor and manage floor + front-office teams;
control attrition
n- Run operations across formats — airport, hotel, mall, high-street
N- Manage inventory, retail products, procurement, shrinkage
N- Ensure statutory, lease, Shops & Establishments, GST and operational compliance
N- Support current-outlet launches, pre-opening, fit-outs, ramp-up
NPreferred Candidate Profile
N- 9–15 years in multi-unit / cluster / area operations in any professionally-run consumer-services or retail format
N- Backgrounds welcome: *salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness,

📌 Regional Operations Manager Hyderabad
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Hyderabad