Job DescriptionOracle Field Service Cloud – Functional Lead / Senior Consultant
NJob Summary
nWe are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
NThe ideal candidate should have solid hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.
NExperience
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7–12 years of overall experience in Oracle CX / Field Service. N
Location: Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore. N
Robust hands-on experience with Oracle Field Service Cloud. N
Minimum 1–2 full-cycle Oracle Field Service / OFS implementations. N
Experience working directly with business stakeholders and technical teams. N
nKey Responsibilities
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Lead functional solution design and configuration for Oracle Field Service Cloud. N
Conduct and support business requirement workshops, CRP, SIT, and UAT activities. N
Configure OFS based on business requirements and field-service processes. N
Support cutover planning, readiness activities, go-live, and hyper-care. N
Analyze business processes and recommend appropriate OFS configurations and improvements. N
Identify potential adoption challenges and support business users during implementation. N
Own the creation and maintenance of Oracle Field Service training documentation and user guides. N
Provide functional support and troubleshooting during testing and post-go-live phases. N
nRequired Functional Expertise
NThe candidate should havestrong knowledge of the following Oracle Field Service Cloud capabilities:
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Work Zonesn
Resources and resource structures N