Business Growth & Platform Optimization
Analyze business and platform performance data to identify growth prospects, emerging trends, and areas requiring improvement.
Conduct funnel analysis to identify conversion bottlenecks and performance outliers
Deliver actionable recommendations to improve platform performance and business metrics
Support strategic decision-making through data-backed insights.
Operational Excellence & Efficiency
Ensure operational efficiency through robust monitoring and review mechanisms
Conduct daily hygiene checks of platform operations based on established checklists
Identify operational breakdowns at outlet, category, and platform levels and recommend corrective actions
Develop scalable monitoring frameworks to improve operational visibility and efficiency.
Customer Experience & Satisfaction
Monitor customer feedback, Voice of Customer (VOC), and quality metrics
Perform analysis of consumer comments to identify recurring concerns and improvement opportunities
Support initiatives aimed at improving customer satisfaction,
loyalty, and retention
Measure customer retention and engagement trends to recommend targeted interventions.
Business Reporting & Performance Monitoring
Generate and maintain: Daily Sales Reports, Quality Rating Reports, Serviceability Reports, Product Availability Reports, Weekly quality performance reports with VOC analysis, Monthly business performance reviews, Customer retention analysis, Festive and recurring launch performance dashboards and insights.
Required Skills
Advanced Microsoft Excel / Google Sheets
SQL
Power BI / Tableau / Looker Studio
Python or R for data analysis and automation
Dashboard Design and Data Visualization
Data Modeling and Reporting Automation
Business Intelligence Tools
Qualifications
Bachelor's degree in Engineering, Business Analytics, Statistics, Mathematics, Economics, Data Science, or related field.
MBA or Analytics certification preferred.