Position : Customer Service Executive

Job Brief:

We are looking for a proactive, detail-oriented, and customer-focused English-speaking Customer Service Representative to assist in handling resident inquiries, lease-related documentation, and maintenance requests for our residential properties. This role is vital in ensuring tenant satisfaction through prompt communication and collaboration with internal teams.

Roles and Responsibilities:
Respond to general property inquiries and provide accurate, policy-aligned information of Leasing to applicants, take applicant details
Handle maintenance requests and ensure timely follow-up and resident satisfaction.
Communicate clearly and consistently about rent payments, Rent due dates and payment portals
Maintain accurate and up-to-date records of resident interactions, issues, and requests.
Collaborate closely with property managers, leasing teams, Maintenance / Workorder Team
Support marketing, communication, and resident engagement activities.
Participate in special tasks or projects requiring English language support.





Requirements and Skills:
Bachelors.
Excellent verbal and written communication skills in English
Previous experience in customer service, preferably in property management or a similar field.
Robust communication and interpersonal skills, with the ability to build rapport and resolve issues effectively.
Exceptional problem-solving abilities with a customer-focused mindset.
Proficient with Microsoft Office Suite and property management software (experience with Yardi, Outlook, or similar is a plus).
Ability to multitask and manage time efficiently in a fast-paced workplace.
High school diploma or equivalent; Associates degree or higher is a plus.
Ability to work independently and as part of a team.

Perks and Perks:
5 working days only
Provident Fund
Medical Insurance
Yearly Bonus based on Performance
Yearly Appraisal
Paid Vacation and Sick leaves
Paid Holiday
Gratuity

📌 Customer Service Executive Mumbai
🏢 Navkar Business Services
📍 Mumbai