Job DescriptionLocation: Bangalore
NExperience: 8+
NJob Type: Full-Time
NAbout the Company
nWe are looking for a skilled Genesys Cloud Contact Center Engineer with 8+ years of experience in designing, implementing, and supporting cloud-based contact center solutions. The ideal candidate should have solid hands-on experience with Genesys Cloud CX, IVR development, call routing, integrations, reporting, and troubleshooting.
NAbout the Role
nWeare looking for a skilled Genesys Cloud Contact Center Engineer with 4+ years of experience in designing, implementing, and supporting cloud-based contact center solutions. The ideal candidate should have strong hands-on experience with Genesys Cloud CX, IVR development, call routing, integrations, reporting, and troubleshooting.
NResponsibilities
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N
Configure, administer, and support Genesys Cloud CX workplace. N
Design and develop IVR,call flows, routing strategies, queues, and skills-based routing. N
Manage inbound, outbound, email, chat, messaging, and digital channels. N




Integrate Genesys Cloudwith CRM and third-party applications using APIs. N
Monitor platform performance and ensure high availability and service quality. N
Troubleshoot call flow,routing, and telephony-related issues. N
Configure user provisioning, roles, permissions, and security settings. N
Generate and analyze operational reports, dashboards, and workforce metrics. N
Support upgrades, enhancements, and migration activities. N
Collaborate with business stakeholders and technical teams to implement current requirements. N

nQualifications
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N
4+ years of experience in Contact Center technologies. N

nRequired Skills
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n
Hands-on experience with Genesys Cloud CX administration and configuration. N
Strong knowledge of IVR, ACD, call routing, queues, and interaction management. N
Experience with Architect, Flow Designer, Routing, and Workforce Engagement modules. N
Understanding of SIP, V

📌 Contact Center Specialist Bengaluru (India)
🏢 HCLTech
📍 India