Key Responsibilities
Service Transition & Change Management
Lead end-to-end service transition activities for recent and existing IT services.
Plan and coordinate changes between Business, Service Operations, and suppliers.
Ensure all service transitions are delivered with minimal operational risk and disruption.
Define and maintain Service Transition strategies, processes, standards, and governance.
Ensure suppliers and internal teams adhere to Service Transition and Change Management processes.

Stakeholder & Business Management
Build solid relationships with Business stakeholders and act as a trusted advisor.
Understand business objectives, constraints, and service requirements.
Serve as the escalation point for Business users, Clients, and Service teams.
Support the Applications Lead in managing client and business relationships.

Release & Service Readiness
Develop and maintain release calendars and deployment schedules.
Coordinate regular and emergency release windows with Business and Operations teams.




Define service acceptance criteria and readiness requirements.
Ensure adequate support models, documentation, and operational processes are in place before go-live.

Vendor & Supplier Management
Partner with suppliers to define and implement support models.
Monitor supplier quality and transition deliverables.
Support onboarding and management of recent vendors.
Coordinate across multi-vendor environments to ensure successful service delivery.

Reporting & Governance
Produce service review reports, KPI dashboards, and Change/Release Management reports.
Present operational performance and transition updates to leadership teams.
Drive process improvements across Change, Release, and Transition Management functions.

Continuous Improvement
Identify opportunities to improve Service Transition, Change, and Release processes.
Support Agile, Waterfall, and DevOps delivery methodologies.
Promote adoption of standardized developm

📌 Service Transition Manager Bengaluru
🏢 Artech
📍 Bengaluru