Job DescriptionJob Title: Order-To-Cash Operations Coordinator(US shift)
nReporting to: Shared Services Delivery Head
nLocation: GEC, Noida
nKey Responsibilities
nTeam Leadership & Daily Operations
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Coordinate and monitor daily team workloads across order queues and case management systemsn
Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)n
Provide real-time support, direction, and escalation assistance to team membersn
Act as the first point of contact for operational questions, issue resolution, and workflow clarificationn
Support onboarding and training of current team members on systems, SOPs, and best practicesn
Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availabilityn

nOrder Processing & Transaction Management
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Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completenessn
Manage order queues and prioritize work based on business guidelines (e.g.,



key customers, urgent requests)n
Perform order adjustments, corrections, and updates as neededn
Support EDI and manual order entry processes, including issue resolutionn

nCustomer Support & Communication
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Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updatesn
Provide proactive communication on order confirmations, delays, and changesn
Deliver qualified, transparent, and solution-oriented responses to customer requestsn
Ensure all customer interactions are documented within the system of record (e.g., Salesforce)n

nCase & Queue Management
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Manage customer service cases from intake through resolution, including assignment and follow-upn
Work cases in a structured queue (e.g., oldest to newest) to meet service expectationsn
Route inquiries appropriately when escalation or specialized support is r

📌 Lead Order To Cash Operations Us Shift Ghaziabad
🏢 Pentair
📍 Ghaziabad