Job DescriptionRole: Major Incident Manager
nExperience: 6 to 8 yrs
nLocation: Bangalore, Chennai, Pune, Hyderabad
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6 - 8 years of experience with robust background in ITSM processes and ticket management tool (Service Now).n
Service Management – Ensure services remains GREEN and work closely with technical teams to resolve the incidents within SLAs and with appropriate solution.n
Proactive application monitoring, Supplier and Stakeholder management, Service Reviews & Reporting.n
Major Incident Management – should be able to handle Facilitation, Communications, Escalations, and Post-Incident review for major incidents. In case of major incidents, associate should be able to create a war room by identifying all relevant stakeholders and drive the investigation to either a workaround or resolution along with keeping stakeholders updated on the progress throughout the incident's lifecycle.n
Change Management – Chair the CAB calls and follow change management process for Failed/Backed out changes.n
Overseeing Service Transition from development teams, agreeing for warranty period and providing Sign-off.n

📌 Major Incident Manager Hyderabad
🏢 Tata Consultancy Services
📍 Hyderabad