Job DescriptionCentre Manager – Luxury Longevity & Aesthetic PracticenLocation: Nariman Point, Mumbai
About Angel Health CentrenAngel Health Centre is a private, physician-led longevity and regenerative aesthetics practice located in the heart of South Mumbai.
nWe combine advanced medical science, personalised diagnostics, longevity medicine and aesthetic care to deliver an exceptional experience for discerning individuals who value privacy, precision and excellence.
nWe are looking for a highly driven Centre Manager to lead the day-to-day operations of our luxury practice while ensuring an outstanding client experience and supporting the business's growth.
Role OverviewnThe Centre Manager will be responsible for managing the complete operations of the centre, ensuring exceptional patient experience, driving business performance, supervising staff, improving operational efficiency, and supporting marketing and business development initiatives.
nThis role requires someone who combines operational excellence with a hospitality mindset and commercial acumen.
Key ResponsibilitiesCentre Operationsn
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Oversee complete day-to-day functioning of the centren
Ensure smooth patient flow and appointment schedulingn
Maintain premium standards of service and presentationn
Supervise reception, coordinators and support staffn
Monitor inventory, vendor relationships and procurementn
Ensure compliance with operational protocols and documentationn
Patient Experiencen
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Deliver a five-star guest experience from enquiry to follow-upn
Resolve client concerns with professionalism and empathyn
Build long-term relationships with clientsn
Ensure every interaction reflects the brand's premium positioningn
Business Developmentn
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Improve consultation-to-treatment conversionn
Develop referral relationships with doctors, luxury hotels, corporates and strategic partnersn
Coordinate client engagement initiatives and eventsn
Identify oppo