Job DescriptionJob Summary:
nThe Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.
nKey Responsibilities:
n1. Operations Management
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Oversee daily operations of outlets/central kitchenn
Ensure smooth functioning of all departments (kitchen, service, stores)n
Monitor service quality, food quality, and operational efficiencyn

n2. Team Leadership & Management
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Lead, train, and manage cross-functional teamsn
Ensure proper staffing, scheduling, and productivityn
Conduct performance reviews and drive team developmentn

n3. Process & Quality Control
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Implement and maintain SOPs across operationsn
Ensure adherence to hygiene and food safety standards (FSSAI)n
Conduct regular audits and ensure corrective actionsn

n4. Cost & Inventory Management
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Monitor food cost, labor cost, and overall operational expensesn
Work closely with procurement and store teams for inventory controln
Minimize wastage and improve efficiencyn

n5. Customer Experience
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Ensure high levels of customer satisfactionn
Handle escalations and improve service standardsn
Implement feedback-driven improvementsn

n6. Reporting & Coordination
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Prepare daily/weekly/monthly reports on operationsn
Coordinate with management for business planning and expansionn
Drive process improvements and operational strategiesn

nRequirements:
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Proven experience as Operations Manager in F&B; / hospitality industryn
Robust leadership and team management skillsn
Experience in handling multi-unit operations / central kitchen preferredn
Valuable understanding of P&L;, cost control, and inventory managementn
Ability to work in a quick-paced environ

📌 Operations Manager Karnataka
🏢 Food Whisperer
📍 Karnataka