Job DescriptionCustomer Support Executive - Voice
nLeading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.
nKey Responsibilities:
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Handle inbound customer calls in a skilled mannern
Retail Voice Supportn
Assist employees of clients through calls.n
Provide help regarding employee queries.n
Address customer queries, complaints, and requests efficientlyn
Escalate complex issues to the appropriate departmentn
Maintain records of customer interactions in the systemn

nBasic Requirements:
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Educational qualification – Plus two and aboven
Excellent Communication skill- Speaking (CEFR-B2)n
Able to quickly understand issues and requests employees.n
Immediate joinern
Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift )n
Rotational week-offn
Level 1 hiringn
Salary offered- 2,72,300 to 3,50,000 LPAn
Location- Kochi (Kakkanad)n
Cab availability from 6.30PM-6.30AM within 25KM premises of officen

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