Job DescriptionThe Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.
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Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call centern
This role will also be providing compliance guidance when running outbound campaignsn
Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goalsn
Ensure adequate staffing levels and minimize organizational risks.n
Perform daily uploads, downloads, and importingn
Ensure and document outbound dialer activityn
Analyze dialer-output data to identify potential problems and issuesn




Run payment report regularlyn
Create and update dialing campaigns filter, list strategies, and reportsn
Monitor and adjust the performance of the dialer systemsn
Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign managementn
Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumesn
Configuration of current campaigns: creation, user profiles, worksheets, etcn
Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.n
Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMSn

📌 Manager Ghaziabad
🏢 EXL
📍 Ghaziabad