Job DescriptionSkillset: SAP Service Delivery Manager
nExperience: 15 - 25 Years
nJob Location: Bangalore
nJob Description:
nRole Summary
nSAP SDM responsible for end‐to‐end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.
nKey Skills & Competencies
nFunctional & Technical
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Solid SAP expertise (S/4HANA / ECC)n
Understanding of:n
SAP modules (SD/MM/FICO/PP etc.)n
SAP integrations (PI/PO, APIs, BTP)n
Knowledge of AMS and support modelsn

nService Management
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ITIL processes (Incident, Problem, Change, Release)n
SLA/KPI governance and reportingn




Experience in ServiceNow or similar toolsn

nLeadership & Soft Skills
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Stakeholder management & CXO engagementn
Robust communication & presentation skillsn
Decision-making and problem solvingn
Team leadership across global delivery modelsn

nExperience & Qualification
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15 - 25 years overall experiencen
Minimum 5+ years in SAP SDM / Delivery Manager rolen
Proven experience in:n
SAP AMS & project deliveryn
Multi-client / multi-geography engagementsn
Preferred:n
PMP / ITIL Certificationn
SAP certificationsn

nRegards,
nBala

📌 Sap Service Delivery Manager Karnataka
🏢 Career Soft Solutions
📍 Karnataka