Job DescriptionWe're Hiring: Service Delivery Manager – Cloud Platform
nExperience: 5–7 years | Location: Andheri, Mumbai | Type: Full time
nAbout the Role
nWe're looking for a hands-on Service Delivery Manager who can lead cloud infrastructure delivery across AWS and Azure, manage customer expectations, ensure SLA/KPI compliance, and keep operations running smoothly.
nIf you enjoy solving problems, driving service excellence, and working with smart cloud teams, this could be a outstanding fit.
nWhat You'll Do
nCloud Skills We're Looking For
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Own end-to-end delivery of cloud and infrastructure managed services.n
Ensure SLA, KPI, incident, problem, change, and release management excellence.n
Act as the key customer contact for service reviews, escalations, and improvements.n
Lead and mentor cloud/infrastructure engineers.n
Drive automation, standardization, RCA, and continuous service improvement.n

nGood working knowledge of AWS and Azure services such as EC2, VPC, IAM, S3, RDS, EKS/ECS, CloudWatch, Azure VMs,



VNet, Storage, Backup, Monitor, Load Balancer, App Services, Azure SQL, Entra ID, and AKS.
nYou'll Be a Great Fit If You Have
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5–7 years of experience in IT infrastructure, cloud operations, or managed services.n
At least 2 years in a Service Delivery, Technical Lead, or Team Lead role.n
Strong ITIL process understanding.n
Experience managing AWS and/or Azure production environments.n
Excellent communication, customer management, and stakeholder handling skills.n

nBonus Points
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AWS Certified Solutions Architect – Associaten
Microsoft Certified: Azure Administrator Associate (AZ-104)n

nInterested?
nLet's sit for a coffee with Technical panel discussion and talk cloud, customers, SLAs, and what makes excellent delivery service click.
nIf this sounds like you, please share your resume on
nRegards,
nHR

📌 Service Delivery Manager Maharashtra (India)
🏢 Orient Technologies
📍 India